monday.com vs Zendesk Sell: 2022 Comparison

Hello!! Hello!!

Today we have come up with a comparison of two popular CRM i.e. monday.com and Zendesk Sell.

Among these two, which one is your company’s favorite? Is it monday.com or is it Zendesk Sell? Let us know by commenting down below.

monday.com offers more no. of features and Zendesk Sell is more user-friendly. It’s hard to make or say this one is the best, isn’t it? Because you might like monday.com and the other might love Zendesk Sell.

And if you are someone who haven’t yet figured out which one is the best for you, No Worries!!

We are here for you to give you the best comparison of monday.com vs Zendesk Sell on price, features, and user reviews, all that you need to know about them in one place.

Monday.com vs Zendesk Sell Comparison

monday.com is the best Customer Relationship management so is the Zendesk Sell. They both are loved and preferred CRM by people around the world. Both of them does their best in providing a good user experience for people.

In this article, we are going to compare them to help you choose which one is the suitable CRM for your business. So, Let’s go on:

Company Overview

monday.com is one of the best cloud-based CRM, you can choose for your business. It is a cloud-based tools management software founded in February 2012 which allows users to create their own applications. It is one of the best CRM that you can purchase to boost your company by maintaining healthy customer relationships. It has a revenue of $95.5 million, an increase of 91% year-over-year (according to 2021).

Founders Name: Roy Mann, Eran Kampf and Eran Zinman
Headquarters: Tel Aviv, Israel
Company Type: Public

Zendesk Sell is a cloud-based CRM that helps to empower sell teams to win more deals and increase company sales rates. It is an intuitive yet powerful CRM that helps to maintain good customer relationships with customers. It was founded in 2007. It has a revenue of $375.4 million (according to 2021) with an employee of around 5860.

Founders Name: Mikkel Svane, Alexander Aghassipour and Morten Primdahl
Headquarters: San Francisco, California
Company Type: Public

System and Pricing

monday.com’s entry-level price is $19/ month per user. The price range of monday.com varies according to user needs.

Base plan: $49/month
Standard plan: $59/month
Pro plan: $99/month

Free Trial: Yes

Zendesk Sell entry-level price is $8.00 for 4 Seats Per Month. Zendesk Sell has a free trial and free demo. You can use it before purchasing it. You can purchase its plans according to your requirement.

Support: Starting from & 19 per agent/month
Professional: $ 49 per agent/month
Enterprise: $ 99 per agent/month

Free Trial – YES
Free Demo – YES

User Review

Features

monday.com has a total of 449 features which is comparatively higher than Zendesk sell. So, in comparison to no. of features, the win goes to monday. com

• 360 Degree Feedback
• @mentions
• API
• Access Controls/Permissions
• Activity Dashboard
• Activity Planning
• Activity Tracking
• Activity/News Feed
• Administrator Level Control
• Approval Workflow
• Archiving & Retention
• Artwork Management
• Assessment Management
• Asset Categorization
• Asset Library
• Asset Lifecycle Management
• Asset Sharing
• Assignment Management
• Attendance Management
• Attendee Management
• Automated Scheduling
• Automatic Time Capture
• Backlog Management
• Backorder Management
• Bar Chart
• Baseline Manager
• Batch Processing
• Benchmarking
• Benefits Management
• Bid Management
• Billing & Invoicing
• Brainstorming
• Brand Guidelines
• Brand Management
• Brand Tracking
• Browsing History
• Budget Management
• CRM
• Calendar Management
• Calendar Sync
• Calendar/Reminder System
• Campaign Analytics
• Campaign Management
• Campaign Planning
• Campaign Tracking
• Capacity Management
• Capacity Planning
• Case Management
• Case Notes
• Cataloging/Categorization
• Categorization/Grouping
• Change Management
• Change Order Management
• Channel Management
• Charting
• Chat/Messaging
• Client Management
• Client Portal
• Client Tracking
• Collaboration Tools
• Collaborative Development
• Color Codes/Icons
• Compliance Management
• Compliance TrackingCommercial
• Conferences/Conventions
• Configurable Alerts
• Configurable Workflow
• Conflict Management
• Conflict Tracking
• Contact Database
• Contact Management
• Content Delivery
• Content Library
• Content Management
• Contract/License Management
• Customer Segmentation
• Customizable Branding
• Customizable Dashboard
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Daily Reports
• Dashboard
• Dashboard Creation
• Data Connectors
• Data Extraction
• Data Import/Export
• Data Security
• Data Visualization
• Database Creation
• Deadline Management
• Defect Tracking
• Deliverables Management
• Dependency Tracking
• Deployment Management
• Design Management
• Email Alerts
• Email Management
• Email Marketing
• Email Response Control
• Email Templates
• Email Tracking
• Email-to-Task Conversion
• Employee Activity Monitoring
• Employee Database
• Employee Directory
• Employee Management
• Employee Onboarding
• Employee Photos
• Employee Profiles
• Employee Scheduling
• Engagement Tracking
• Equipment Tracking
• Estimating
• Event Calendar
• Event Management
• Event Scheduling
• Event-Triggered Actions
• File Transfer
• Filtering
• Financial Management

Zendesk Sell has 114 features in total. Some of them are:

• API
• Access Controls/Permissions
• Activity Dashboard
• Activity Management
• Activity Tracking
• Alerts/Notifications
• Auto-Dialer
• Automated Routing
• Batch Processing
• CRM
• Calendar Management
• Calendar Sync
• Calendar/Reminder System
• Call Recording
• Campaign Management
• Cataloging/Categorization
• Chat/Messaging
• Collaboration Tools
• Contact Database
• Contact Management
• Content Delivery
• API
• Access Controls/Permissions
• Activity Dashboard
• Activity Management
• Activity Tracking
• Alerts/Notifications
• Auto-Dialer
• Automated Routing
• Batch Processing
• CRM
• Calendar Management
• Calendar Sync
• Calendar/Reminder System
• Call Recording
• Campaign Management
• Cataloging/Categorization
• Chat/Messaging
• Collaboration Tools
• Contact Database
• Contact Management
• Content Delivery
• Email Management
• Email Marketing
• Email Response Control
• Email Templates
• Email Tracking

Total Integration

Another key feature of monday.com is integration. Monday.com integrates with hundreds of third-parties apps either natively or through a paid plan like Zapier that you are already using like google drive, Slack, Jira, GitLab, etc. Monday.com connects with everything to build a strong communication strategy.

monday.com has done 139 integration in total.

• Gmail
• Google Calendar
• Mailchimp
• Meta for Business
• Microsoft Outlook
• Shopify
• Slack
• Stripe
• Zapier
• Zendesk

Zendesk Sell has done 117 integration in total. Zendesk Sell integration makes integration with other apps simple.

• Constant Contact
• Gmail
• Google Calendar
• HubSpot CRM
• Mailchimp
• Meta for Business
• Microsoft Outlook
• QuickBooks Online Advanced
• Slack
• Xero
• Zapier
• Zendesk

Typical Customer

monday.com’s typical customers are:

• Freelancers
• Small businesses
• Mid-size businesses
• Large enterprises

Zendesk Sell typical customers are:

• Small businesses
• Mid-size businesses
• Large enterprises

Deployments

monday.com

• Cloud, SaaS, Web-Based
• Desktop – Mac
• Desktop – Windows
• Desktop – Linux
• Mobile – Android
• Mobile – iPhone
• Mobile – iPad

Zendesk Sell

• Cloud, SaaS, Web-Based
• Mobile – Android
• Mobile – iPhone
• Mobile – iPad

Support and Training

monday.com supports and gives training through the following mediums.

Supports

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• 24/7 (Live Rep)
• Phone Support
• Chat

Training

• In-Person
• Live Online
• Webinars
• Documentation
• Videos

Zendesk Sell supports and gives training through the following mediums.

Supports

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• 24/7 (Live Rep)
• Phone Support
• Chat

Training

• In-Person
• Live Online
• Webinars
• Documentation
• Videos

Alternatives

monday.com CRM alternatives are:

• Click up
• Smartsheet
• Scoro
• Pipefy
• Teamdeck

Zendesk Sell alternatives are:

• Pipeliner CRM
• Insightly
• Salesmate
• Method CRM
• Smartmatch App
• Hubspot CRM

Conclusion

So, which CRM do you think is suitable for your business organization?

We personally recommend you to go for Zendesk Sell, if your business organization is small. Or you can even consider Zoho CRM. Because these two are one of the best CRM for Small-sized business organizations.

And monday.com is always there. If you feel monday.com is the one for you. Than Yes!! it is. Trust your intuition and go for it. monday.com offers a lot of the best features within a limited price range.

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